ZAHID's CV
ZAHID RAZA
IT Executive | Desktop Support Engineer | IT Support Engineer
Profile summary
Reliable IT Support Engineer with 5 years of experience across 6 organizations. Skilled in network infrastructure setup, hardware troubleshooting, and system configuration. Committed to delivering effective technical support and maintaining operational continuity across multiple locations.
Career highlights
Network Infrastructure Setup: Installed LAN cables, configured network switches, and managed IP addressing for projects at railway workshops while connecting CNC machines with server systems.
Hardware and Software Support: Provided hardware and software support for HP laptops under warranty at service centre level by replacing internal components and performing post-repair testing.
Technical Certifications: Maintained professional credentials including CCNA from Cisco and JCHNE from Jetking to support IT and networking operations.
Key skills
Professional experience
Manages network infrastructure and IT support operations, overseeing machine connectivity and system configurations across industrial sites. Coordinates technical deployments for railway workshops and manufacturing facilities while ensuring reliable network performance.
- Installs LAN cables, configures network switches, and manages IP addressing for large scale projects at railway workshops.
- Connects CNC machines with server systems and assigns static IP addresses for machine monitoring.
- Installs MDCplus software and connects machines for reporting and monitoring purposes.
- Supports testing, troubleshooting, and project handover at multiple locations across India.
Managed hardware and software operations across office and government client environments. Handled daily IT support infrastructure, including desktop computers, laptops, printers, and closed circuit television systems, while coordinating deployment schedules for technical maintenance.
- Installed and configured Windows operating systems, system drivers, and software applications for users.
- Resolved hardware and software issues through onsite and remote technical support channels.
- Troubleshot local area networks, virtual local area networks, and general connectivity problems.
Directed IT infrastructure deployments across offices, warehouses, and factory sites while providing direct technical assistance to end users.
- Installed software and configured devices for multiple locations.
- Configured networking equipment alongside biometric devices and CCTV systems.
- Resolved system issues and completed user setup requests.
Provided hardware and software support for HP laptops under warranty at service centre level. Replaced internal components such as RAM, storage drives, batteries, keyboards, screens, and motherboards.
- Installed Windows operating systems and drivers while performing post-repair testing and quality checks.
- Configured and maintained local area networks, switches, computers, CCTV systems, and data backup activities across multiple city locations.
- Resolved network and system issues to maintain continuous operational availability for recruitment centres.
- Installs LAN cables and configures network switches for railway workshop projects.
- Connects CNC machines with server systems and assigns static IP addresses for machine monitoring.
Education
10th — S.B.V.N Inter College, Lucknow (2011)